The customer service here was outstanding. The two men working both seemed to enjoy their job and helped us find new rods and replaced our old broken rod with no hassle at all. We were not expecting them to give us a credit for the broken rod but were so happy they did! Honestly a great place.
Meh, just another store. Was expecting better prices on b stock. C stock selection is small and really rough. Wouldn't make the trip just to go there.
Tour was great and the pro shop store had every rod you could ask for. Some great specials and also very good deals on returned rods that have been put back into service at great savings.
Reservations are required for the tour so call or email ahead of time.
Also on a side note...the customer service is the best of the best. Contrary to what another reviewer posted the warranty process is painless and is exactly what it states. What is covered is clearly spelled out. The process of getting a replacement rod is also painless. I believe that St. Croix has, without any question the best customer service and warranty / replacement/ upgrade policy in the industry.
Still the best!
I brought an Avid rod that I'd had for 9 maybe 20 years. It had broken. I asked if there's any way it can be fixed. The rep says yup - he went in the back room & came out with a new one. Rung it up NO CHARGE. These guys are awesome
In regards to the store, they have great workers that can answer any question you have about the type of rod you need and how to use it. The warranty is also top notch. Worth a drive over from Hayward if you are staying there!
We took the tour with "Ken" and it last about 90 minutes. A fantastic experience if you like factory tours. They take you from step one the a finished rod, which touches over 30 hands before it's complete. Now I understand why these rods demand such high prices. High quality that will last you a long time!
St Croix Of Park Falls Ltd is a US Clothing Store based in Park Falls, Wisconsin. St Croix Of Park Falls Ltd is located at 856 4th Ave N, Park Falls, WI 54552, USA.
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